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FAQs about Delta Dental’s new sign-on system for benefit managers and enrollees
Effective May 16, 2005, Delta Dental Insurance Company will have a new process for
signing onto its web site to review benefits and eligibility. Here are some frequently asked questions and answers about our new system.
Why do you have this new sign-on system?
This system complies with new regulations under the Health Insurance Portability and
Accountability Act (HIPAA) that require safeguarding of electronically transmitted information.
While our old system was secure, the new sign-on system provides even greater protection
of personal information because it asks for additional identifying information.
How do benefit managers register online?
Benefit managers who visit our web site will be asked to register.
After we verify the benefit manager’s information, we will provide a user ID. Please note: Because we must follow stringent guidelines to authenticate this information, it may take up
to three business days for the benefit manager to receive their user ID.
What types of information can benefits managers see?
Benefits managers may now use online services to check enrollee maximums, deductibles and covered procedures and to print ID cards. They will not be able to view claims information for their employees. Benefits managers will be able to view their own claims information after registering on the Enrollee Connection page.
If benefit managershave registration questions, whom should they contact?
Benefit managers may submit an online request form via our web site. The form may be found on the Benefits Managers Connection page.
How do enrollees obtain user IDs and passwords?
Enrollees who visit the “online services” area of our web site will
be asked to register in order to view benefits, eligibility and claims status. They will be asked
to select a user ID and password, provide key information and answer questions that can be
used as “prompts” if the password is forgotten. Please note: If an enrollee has already registered through Delta Dental’s national portal (www.deltadental.com), they will not need to
register again on our web site (www.deltadentalins.com).
Should each family member sign up?
No. Only the primary enrollee needs to sign up to use the system. All family members then
use the same user ID and password created by the primary enrollee.
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