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FAQ:
Payments and copayments
Find answers to
the questions below.
Can I
have Delta's payment checks made payable to my professional
partnership?
Yes. Amounts due from Delta may be paid
to your professional corporation, partnership or association.
However, you may not assign amounts due from Delta to
any other entity, such as an accounts receivable agency.
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Can I waive part
of the patient's copayment without jeopardizing my accepted
fees?
Participating dentists are required
to make reasonable efforts to collect the entire amount
of the patient's copayment. If you wish to give the
patient a discount, it should be reflected in the fee
on the claim. For example, if your accepted fee for
a service is $100 and you wish to give the patient a
20 percent discount, you should enter $80 on the claim
as the total fee charged. This ensures that the discount
is applied to both Delta's portion and the patient's
portion as required under the terms of your agreement
with Delta.
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What is the
patient's payment obligation when Delta denies payment
on a claim because it was submitted more than six months
after the service was provided?
The patient is responsible for his or
her portion only. The amount that would have been payable
by Delta may not be charged to the patient. Click
here for other claims processing tips.
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