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FAQ:
Claims and paperwork
Find answers to
the questions below.
Do
I need to submit a claim after receiving treatment
or will my dentist handle it?
One of the advantages
of visiting a Delta dentist is that Delta dentists
will take care of all claims paperwork for you.
However, if you visit a non-Delta
dentists, you may have to handle this process
on your own as they typically do not submit
claims to Delta on your behalf. Please see next
question for instructions on submitting a claim
to Delta.
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If
I visited a non-Delta dentist, what is the process
for submitting a claim?
First, see
our instructions for downloading the Delta claim
form. This requires Adobe
Acrobat Reader. If you don't have this application
already installed on your computer, click
here for a free download.
After you've completed the claim
form , mail it to the following address (please
be sure to make a copy of the completed form
for your records):
Delta Dental Insurance Company
P.O. Box 1809
Alpharetta, GA 30023-1809
Claims are usually processed
within 2 weeks unless additional information
is required from you or the dentist.
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I
wasn't issued an ID card when I enrolled. Why?
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If you
still would like an ID card, you
can print one online
You can print
a customized ID card on demand
using our online benefits and
eligibility system.
Instructions
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Just as you no longer must present
a ticket at an airline check-in counter to confirm
your reservation, enrollees of Delta's fee-for-service
programs (DeltaPremier, DeltaPreferred Option,
DeltaPremier Traditional Fee-for-Service Table Program,
DeltaPremier USA and DeltaPreferred Option USA)
don't need an ID card to verify their Delta
coverage.
When visiting a Delta dentist,
simply provide your social security or identification
number. The dental office can use that information
to verify your eligibility and benefits through
Delta's web site or toll-free number. And, you
can visit any dentist anywhere in the world
and never have to worry about forgetting an
ID card for a dental appointment.
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I need to change my address. Where can I submit
this information?
Delta normally uses the
address submitted by your dentist on your most
recent claim form, so make sure that your dentist
has your current address. Delta may also obtain
your address from your employer or program sponsor.
Delta mails the Notice
of Payment
(a statement explaining what services the dentist
provided, the amounts Delta will pay and the
amount you are responsible for paying) to the
primary enrollee, who is the person with the
dental coverage.
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I've
recently married. How do I add my new spouse to
my plan?
Delta receives the information
about covered family members from your employer,
union or other group sponsor. Please follow
the procedures at your company to add, delete
or change information about covered family members.
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